Contacter
BUREAU PRINCIPAL
Téléphone : 705.719.4870
Composez sans frais : 855.719.4870
Téléc. : 866.376.7154
Courriel : customerservice@rocksolidsupply.com
Adresse : 316 Bayview Drive, Barrie, ON L4N 8X9
Heures d’ouverture du service à la clientèle
Nous répondons aux appels téléphoniques du lundi au vendredi de 8 h à 17 h. Si vous appelez en dehors des heures d’ouverture, veuillez laisser un message et un représentant du service à la clientèle vous contactera dès que possible.
MAGASIN D’USINE DE VENTE AU DÉTAIL
Téléphone : 705.719.7724
Courriel : showroom@rocksolidsupply.com
Heures d’ouverture
Lundi – Fermé
Mardi – 9 h - 17 h
Mercredi – 9 h - 17 h
Jeudi – 9 h - 17 h
Vendredi – 9 h - 17 h
Samedi – 9 h - 17 h
Dimanche – Fermé
Ramassage de commande
Les commandes peuvent être récupérées dans le garage à l'avant du bâtiment du mardi au samedi de 9 h 30 à 16 h (sauf entre 12 h et 12 h 30). Aucun rendez-vous n'est nécessaire. Les commandes sont chargées selon le principe du premier arrivé, premier servi.
Foire aux questions
Does Stonewood Bath ship or support customers outside of Canada?
Stonewood Bath primarily serves the Canadian market. To find out whether products can be shipped to your region, please reach out directly to our Customer Service team by phone at 855.719.4870 (toll-free) or by email at customerservice@rocksolidsupply.com — we're happy to help point you in the right direction.
What does the end-to-end warranty claim process look like for Stonewood Bath products?
Do I contact Stonewood Bath directly or go through the dealer where I purchased? What documents or information are needed (order number, photos, proof of purchase)? How long does a typical warranty claim take to be resolved?
How is shipping calculated across different provinces in Canada?
Does the shipping cost vary by province and product size? For example, is delivering a 72" vanity to British Columbia priced differently than to Ontario? Is there a minimum order threshold that qualifies for free shipping?
How long does it take from placing an order to receiving my bathroom vanity or cabinet?
Are products assembled to order or kept in stock? Are production time and shipping time calculated separately or combined? Is there a difference in lead time for more remote provinces like Saskatchewan, Manitoba, or Nova Scotia?
What should I do if the product I received doesn't match the finish, size, or specifications I originally ordered?
If there is a discrepancy between what was ordered and what was delivered, wrong cabinet color, incorrect countertop drill pattern, or mismatched sink style — who is responsible for resolving it: the dealer or Stonewood Bath directly? What is the return or exchange window, and does restocking fee apply?