Contact Us
HEAD OFFICE
Phone: 705.719.4870
Toll Free Phone: 855.719.4870
Fax: 866.376.7154
Email: customerservice@rocksolidsupply.com
Address: 316 Bayview Drive, Barrie, ON L4N 8X9
Customer Service Hours of Operation
Phones are answered Monday through Friday between 8 a.m. and 5 p.m. When calling outside of business hours, please leave a message and a Customer Service Representative will contact you as soon as possible.
RETAIL FACTORY OUTLET
Phone: 705.719.7724
Email: showroom@rocksolidsupply.com
Hours of Operation
Monday – Closed
Tuesday – 9 a.m. – 5 p.m.
Wednesday – 9 a.m. – 5 p.m.
Thursday – 9 a.m. – 5 p.m.
Friday – 9 a.m. – 5 p.m.
Saturday – 9 a.m. – 5 p.m.
Sunday – Closed
Order Pick-up
Orders can be picked up from garage at the front of the building Tuesday – Saturday 9:30 – 4:00 (Except between 12:00-12:30). No appointment necessary. Pick ups are loaded on a first come, first served basis.
Frequently Asked Questions
Does Stonewood Bath ship or support customers outside of Canada?
Stonewood Bath primarily serves the Canadian market. To find out whether products can be shipped to your region, please reach out directly to our Customer Service team by phone at 855.719.4870 (toll-free) or by email at customerservice@rocksolidsupply.com — we're happy to help point you in the right direction.
What does the end-to-end warranty claim process look like for Stonewood Bath products?
Do I contact Stonewood Bath directly or go through the dealer where I purchased? What documents or information are needed (order number, photos, proof of purchase)? How long does a typical warranty claim take to be resolved?
How is shipping calculated across different provinces in Canada?
Does the shipping cost vary by province and product size? For example, is delivering a 72" vanity to British Columbia priced differently than to Ontario? Is there a minimum order threshold that qualifies for free shipping?
How long does it take from placing an order to receiving my bathroom vanity or cabinet?
Are products assembled to order or kept in stock? Are production time and shipping time calculated separately or combined? Is there a difference in lead time for more remote provinces like Saskatchewan, Manitoba, or Nova Scotia?
What should I do if the product I received doesn't match the finish, size, or specifications I originally ordered?
If there is a discrepancy between what was ordered and what was delivered, wrong cabinet color, incorrect countertop drill pattern, or mismatched sink style — who is responsible for resolving it: the dealer or Stonewood Bath directly? What is the return or exchange window, and does restocking fee apply?