FAQ_Header_2023

Frequently Asked Questions

We carry Quartz stone tops.

For general cleaning, we recommend using an all-purpose cleaner, such as Green Works. For more information, visit our website and look under our How to Guides – Product Care for more information.

For general cleaning, we recommend using an all-purpose cleaner, such as Green Works. For more information, visit our website and look under our How to Guides – Product Care for more information.

Yes, we do offer custom cuts for our vanity tops. However, we only cut the length, not the depth. Please inquire with your local dealer on pricing and the dimensions on which you would like your countertop cut to.

For our 30” Medicine Cabinets, Linen Towers, OTJ’s and Mirrors, yes, you can. There are screws on top of the crown, simply remove them. Unfortunately, you cannot remove them on our 48” Medicine Cabinets.

Note: We have discontinued crown molding on all of our mirrors and only provide them with orders of which we have stock. When ordering our mirrors, your mirror may or may not come with crown molding based on stock.

Filler strips are not required but are recommended for installation. They complete the job and enhance the final look. Required filler strips, based on the orders layout selection, are provided with your order. Contact your local Dealer and speak to a Sales Associate for further details. If you require additional filler strips, please contact the manufacturer.

On our website, please check our Dealer Locator and find the closest Dealer to you in order to purchase our products.

Your vanity comes with a 1-Year Lifetime Limited Warranty. You can contact the manufacturer for replacement parts.

Our Head Office, warehouse and manufacturing facility are all located in Barrie, Ontario, Canada. While we do source some parts and products from our Global factories, all our staff go out of their way to source locally whenever possible. While we cannot guarantee that your entire product is from Canada, we can assure you that Canadian hands have processed, assembled, painted, quality checked, distributed and delivered your order. We have always been and will always be a proudly Canadian company! We look forward to crafting your individual order while adhering to our high quality standards on each and every product we produce.

We offer shipping across Canada.

Our custom countertops come with single, 4” and 8” on centre drill pattern options for faucets.

Reminder: faucets are not included with your order.

Yes. We offer a variety of Bath Storage, Medicine Cabinets, Mirrors, Drawer Inserts, Linen Towers and Hardware to complete your order.

Dimension sheets are provided in our online Brochure on our website. If you require further information, please contact customerservice@rocksolidsupply.com.

Your vanity comes with one backsplash and the required number of side splash based on your orders layout selection. If you require additional back or side splashes, please contact the manufacturer.

For information regarding your delivery date, please contact your local Dealer at which you purchased your vanity.

Unfortunately, we only offer a porcelain top for our 24” vanity.

Unfortunately, we do not offer stone tops without a pre-cut sink hole.

Frequently Asked Questions

1. What kinds of stone tops do you carry?

We carry Quartz stone tops.

+

2. What do I use to clean the cabinetry?

For general cleaning, we recommend using an all-purpose cleaner, such as Green Works. For more information, visit our website and look under our How to Guides – Product Care for more information.

+

3. What do I use to clean the stone tops?

For general cleaning, we recommend using an all-purpose cleaner, such as Green Works. For more information, visit our website and look under our How to Guides – Product Care for more information.

+

4. Do you supply custom colour finishes?

Sorry, we do not.

+

5. Can you customize the width of the Quartz stone tops?

Yes, we do offer custom cuts for our vanity tops. However, we only cut the length, not the depth. Please inquire with your local dealer on pricing and the dimensions on which you would like your countertop cut to.

+

6. Can I remove the crown molding from our accessories?

For our 30” Medicine Cabinets, Linen Towers, OTJ’s and Mirrors, yes, you can. There are screws on top of the crown, simply remove them. Unfortunately, you cannot remove them on our 48” Medicine Cabinets.

Note: We have discontinued crown molding on all of our mirrors and only provide them with orders of which we have stock. When ordering our mirrors, your mirror may or may not come with crown molding based on stock.

+

7. I purchased a 48” Medicine Cabinet with LED lights – What do I need to prepare electrically?

Lighting is equipped with a polarized outlet.

+

8. Are filler strips required for installation? Are they available?

Filler strips are not required but are recommended for installation. They complete the job and enhance the final look. Required filler strips, based on the orders layout selection, are provided with your order. Contact your local Dealer and speak to a Sales Associate for further details. If you require additional filler strips, please contact the manufacturer.

+

9. Can I purchase your vanity direct?

On our website, please check our Dealer Locator and find the closest Dealer to you in order to purchase our products.

+

10. What is the warranty on Stonewood Bath Cabinetry products?

Your vanity comes with a 1-Year Lifetime Limited Warranty. You can contact the manufacturer for replacement parts.

+

11. Is your product Canadian made?

Our Head Office, warehouse and manufacturing facility are all located in Barrie, Ontario, Canada. While we do source some parts and products from our Global factories, all our staff go out of their way to source locally whenever possible. While we cannot guarantee that your entire product is from Canada, we can assure you that Canadian hands have processed, assembled, painted, quality checked, distributed and delivered your order. We have always been and will always be a proudly Canadian company! We look forward to crafting your individual order while adhering to our high quality standards on each and every product we produce.

+

12. Do you ship anywhere?

We offer shipping across Canada.

+

13. Do you make custom vanities?

No.

+

14. Do you supply sink hardware?

Our custom countertops come with single, 4” and 8” on centre drill pattern options for faucets.

Reminder: faucets are not included with your order.

+

15. Do you offer accessories?

Yes. We offer a variety of Bath Storage, Medicine Cabinets, Mirrors, Drawer Inserts, Linen Towers and Hardware to complete your order.

+

16. Do you have a spec sheet?

Dimension sheets are provided in our online Brochure on our website. If you require further information, please contact customerservice@rocksolidsupply.com

+

17. Does the vanity come with a backsplash and side splash?

Your vanity comes with one backsplash and the required number of side splash based on your orders layout selection. If you require additional back or side splashes, please contact the manufacturer.

+

18. Who do I contact to find out my delivery date?

For information regarding your delivery date, please contact your local Dealer at which you purchased your vanity.

+

19. Can I get a Quartz stone top on a 24” vanity?

Unfortunately, we only offer a porcelain top for our 24” vanity.

+

20. Can I purchase your products individually?

Yes.

+

21. Can I order a stone top without a pre-cut sink hole (in order to install a vessel sink)?

Unfortunately, we do not offer stone tops without a pre-cut sink hole.

+

22. I planted a tree with Stonewood Future Forests prior to 2025 and I would like to view it online

Follow this link for details createyourforest.ca